Touchpoints Ergonomics App

Protecting Your Future Self

Overview

Remember your excitement when you got your first job? The last things on your mind are occupational risks and potential medical bills. Most people entering a new computer-heavy industry aren’t aware of the dangers of poor ergonomics. The goal of Salus is to prevent those futures and ultimately save users money.


The Challenge

How might we prevent workplace injuries related to heavy computer usage and save users money?


The Solution

The Salus Touchpoints App provides guides and personalized recommendations for better posture and ergonomic practices. Its built-in diagnostics test uses prevention to save users from costlier futures.

Timeframe

17 Weeks | Jan 4th – May 18th

Roles

Branding, Reserach, Prototyping, UX Design, Testing, Product Design

Skills

Interview, Note taking, Analysis, Wireframing, Storyboarding, Needs Diagram, Empathy Mapping

Collaborators

Solo

Participants

Kyle P, Jackson B, Thanh T, Thomas T, Erik F

Tools

Illustrator, Figma, Miro

RESEARCH

Research

  • Existing products
  • Causes
  • It can be prevented
  • Repetitive strain injuries
  • Surgery is a last resort
  • Takes 4 months to adjust to new things
  • People aren’t willing to change habits if it’s hard to use

Surveys

  • Not willing to spend a lot on products
  • Willing to spend a lot after finding out the pain
  • Depending on the severity of the pain, will try to solve it with products before going to a doctor
  • Half weren’t aware of good practices

Interviews

  • Weren’t educated on good practices
  • Tried lots of products
  • Spent a lot of money
  • Physical therapists weren’t helpful
  • Don’t want the stigma
  • Adapt by switching hands
  • Learned a lot but way too late

Potential Causes

Wrist pain causes

Personas

“I wish I paid more attention to my home setup before it became a problem.”
Persona 1

Jack B

35 Years Old
Graphic Designer
Seattle, WA
Frustrations
  • Spending too much time on the computer
  • Working from home without a good office setup
  • Needing to save money to buy a house
  • Working long hours doing freelance jobs

“I have to use the mouse with my left hand because my right wrist hurts.”
Persona 2

Tonya T

50 Years Old
Web Analyst
Tacoma, WA
Frustrations
  • Learning how to use her left hand to rest her right
  • No space at home for a proper home office
  • Always needing to keep busy home chores
  • Not taking enough breaks during working hours

Customer Journey Map

Customer Journey Map

PROTOTYPES

Paper 

Prototype

Based on user feedback through paper mockups, we found that guides were helpful but it’s hard to self diagnose with the camera as the interface.
Prototype 1

Lo-fi 

Mobile

Moved to desktop to provide the convenience of using the webcam. Based on feedback making people buy external products for diagnostics is a barrier to entry so it became optional.
Prototype 1

Lo-fi 

Desktop

Moved to desktop to provide the convenience of using the webcam. Based on feedback making people buy external products for diagnostics is a barrier to entry so it became optional.
Prototype 1

User Testing

User 1 had trouble trying to navigate through our prototype and sought help to find certain connections


We created the right navigation to more prominently display the messaging for that type of user.

User 1 had trouble trying to navigate through our prototype and sought help to find certain connections


We created the right navigation to more prominently display the messaging for that type of user.

User 

Flow

You want to set up your profile and run a diagnostic while you work. First you have to let the AI take a picture to calculate measurements.

Tracking 

The app then uses your webcam to track your posture along and provides alerts through non-intrusive notifications.

Brand 

Salus is a brand that tries to provide ergonomic solutions and ultimately save you money. The touchpoint app provides guides for learning and diagnostics to evaluate your setup and practices. Using the data it gathers Salus can then recommend and create customized products that can better suit your needs.
Prototype 1

TOUCHPOINTS

Screen Slideshow

Home 

Screen

Use Touchpoints to track your posture, configure Salus devices, and read news or guides. Earn medals by regularly tracking progress.
Prototype 1

Diagnostics 

After tracking your posture, review areas of concern and learn more about personalized habit and product recommendations.
Prototype 1

Guide 

Book

Touchpoints offers a comprehensive learning guide for medical help and exercises to aid your ergonomic needs.
Prototype 1

Camera/Pressure 

Nodes

For a more complete diagnostics, you can purchase a side camera for a full body tracking or wearable pressure nodes to alert you of problem areas in real time.
Prototype 1

Responsive for Mobile

Opening Experience

What Was Learned

Getting people on board with the idea of prevention is like first trying to sell people on seatbelts. We need to make it as least intrusive for people to even consider it. Like the law making seatbelts mandatory, Salus could market to workplaces to uphold good ergonomic practices.

What Could Be Improved

The technology for AI and AR mapping is out there, but still not common place for people to understand right away. I could spend more time making the process easier to understand for all users. With more research and resources I could also have a better metric for showing how much money people saved which would be better at convincing people.
Pathways School Portals
 Pathways School Portals

Read More
Bloom Cleaning Product
Bloom Cleaning Product 

Read More